Legal
Refund Policy
Last updated 4 October 2026
Full refund
You can get a full refund if your eSIM has not been installed and was bought less than 30 days ago.
Technical problems
If your eSIM is installed but cannot connect in the destination and we can't fix it together, we refund you in full or replace the plan.
No refund
Once an eSIM has been installed or has used data, it can't be refunded, except for technical problems above. We also can't refund eSIMs bought for incompatible or locked phones once installed.
Right of withdrawal
Digital content is delivered right after purchase. By completing checkout you agree to immediate delivery and acknowledge that the 14-day withdrawal right ends once the eSIM is installed.
How to ask
Email us with your order email and a short description. Refunds go back to your original payment method within 5–10 working days.
Questions? Email orders.esimora@proton.me.