Questions & answers
Everything about your eSIM.
Quick answers before you buy and after you land.
What is an eSIM?+
A digital SIM built into your phone. You install it by scanning a QR code — no plastic card, no shop visit.
Does my phone support eSIM?+
Most iPhones from XS/XR onwards, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer do. Use our phone checker to be sure. Your phone must also be unlocked.
When should I install it?+
Before you leave, while on Wi-Fi. Then turn on data roaming for the eSIM when you land.
When does my plan start?+
When the eSIM first connects to a network in your destination — not when you buy or install it.
Can I keep my WhatsApp and normal number?+
Yes. Your main SIM stays in your phone for calls and texts, and WhatsApp keeps working with your usual number. The eSIM is just for data.
Does the eSIM include a phone number?+
No, our plans are data-only. You can still call through WhatsApp, FaceTime and similar apps.
Can I top up?+
Many plans can be topped up — look for “top-up available” on the plan. Otherwise just buy a new plan.
Can I share data as a hotspot?+
Usually yes, but it depends on the local network.
What if it doesn't work?+
Email us with your order email and we'll help. If we can't fix it, you get a refund or a replacement — see our Refund Policy.
Which currency am I charged in?+
Always euro. Other currencies on the site are estimates for convenience.
More help: install guide · phone checker · orders.esimora@proton.me